Terms of Service

You must:

• Be at least 18 years old.
• Have authority to act on behalf of the business you represent.
• Provide accurate and complete information.
• Comply with all applicable laws and regulations.

If you use NAVO on behalf of a company, carrier, brokerage, shipper, or other organization, you represent that you have authority to bind that organization to these Terms.

NAVO FreightOS is a freight operating system that provides tools and services including but not limited to:

• Transportation management
• Freight brokerage workflows
• Carrier management
• Driver management
• Fleet management
• Trailer management
• Load planning
• Dispatch operations
• Accounting and finance tracking
• Electronic document management
• Electronic signatures
• Communication tools
• Reporting and analytics
• API integrations
• Customer relationship management
• Workflow automation

NAVO may add, remove, modify, or discontinue features at any time.

Users are responsible for:

• Maintaining account security
• Maintaining password confidentiality
• Restricting unauthorized access
• Keeping contact information current

You are responsible for all activities occurring under your account. You must immediately notify NAVO of any suspected unauthorized access.

Organizations may create multiple user accounts with varying permissions. Organization administrators are responsible for:

• Managing user access
• Configuring permissions
• Reviewing account activity
• Ensuring compliance within their organization

NAVO is not responsible for actions taken by authorized users within an organization account.

NAVO may offer verification services for carriers, brokers, shippers, drivers, and fleet operators.

Verification status is provided for informational purposes only. NAVO does not guarantee financial stability, operational performance, regulatory compliance, insurance validity, or business legitimacy.

Users remain solely responsible for conducting independent due diligence.

NAVO provides software infrastructure only. Unless expressly stated otherwise, NAVO:

• Is not a freight broker
• Is not a carrier
• Is not a shipper
• Does not transport freight
• Does not assume custody of cargo
• Does not participate in transportation contracts

All freight transactions occur directly between users. NAVO is not liable for cargo loss, cargo damage, delivery delays, payment disputes, chargebacks, claims, or regulatory violations.

NAVO may provide electronic signature functionality. By using electronic signatures, users agree that:

• Electronic signatures are legally binding.
• Electronic records satisfy legal writing requirements.
• Signed documents may be stored electronically.
• Audit logs may be maintained.

Users are responsible for ensuring compliance with applicable electronic signature laws.

Users retain ownership of content uploaded to NAVO, including load information, documents, rate confirmations, invoices, carrier packets, images, communications, and reports.

By uploading content, you grant NAVO a worldwide, non-exclusive license to store, process, display, backup, and transmit content as necessary to operate the Platform.

Users may not:

• Violate laws or regulations.
• Submit fraudulent information.
• Impersonate another person.
• Interfere with Platform operations.
• Reverse engineer the Platform.
• Scrape Platform data.
• Distribute malware.
• Access unauthorized systems.
• Circumvent security measures.
• Use the Platform for illegal freight activity.
• Submit false carrier authority information.
• Manipulate verification systems.

Users are solely responsible for the accuracy of freight, carrier, driver, insurance, regulatory, financial, and contact information. NAVO is not responsible for inaccuracies submitted by users.

NAVO may integrate with third-party services including accounting systems, ELD providers, telematics providers, mapping providers, insurance platforms, government databases, and communication providers.

NAVO is not responsible for third-party downtime, errors, data inaccuracies, or service interruptions. Third-party services remain subject to their own terms.

Certain features require paid subscriptions, which may include monthly plans, annual plans, enterprise agreements, or usage-based services.

Fees are non-refundable unless required by law. NAVO reserves the right to modify pricing with reasonable notice.

NAVO may suspend or terminate accounts for violation of these Terms, fraudulent activity, security concerns, non-payment, regulatory requirements, or abuse of the Platform.

Users may terminate accounts at any time. Termination does not eliminate outstanding obligations.

NAVO FreightOS, including its software, user interfaces, designs, branding, logos, trademarks, workflows, and documentation, are owned by NAVO or its licensors. No ownership rights are transferred to users.

Users agree not to disclose confidential information obtained through the Platform, including proprietary business information, customer data, pricing information, internal workflows, and non-public operational data.

NAVO strives for reliable service but does not guarantee continuous availability, error-free operation, or uninterrupted access. Scheduled maintenance and unexpected outages may occur.

Users agree to defend, indemnify, and hold harmless NAVO, its officers, employees, affiliates, and partners from claims arising from user conduct, user content, freight transactions, regulatory violations, or breach of these Terms.

These Terms shall be governed by the laws of the State of Michigan, United States, without regard to conflict of law principles.

NAVO may modify these Terms at any time. Updated Terms become effective upon posting. Continued use of the Platform constitutes acceptance of revised Terms.

NAVO FreightOS — Legal Department

support@navo.one